Q: What does Auto-Ship mean?
A: Auto-ship is an easy way for you to never worry about running out of your favorite Brickell products. Just tell us which items you want delivered to you and how often.
You won’t have to place an order for your must-have products every time you run out. Plus, your auto-ship orders come with 5% off every time.
You always have complete control over your deliveries. You can change your delivery frequency and quantity in the Your Account section when you login to your account.
Changes to orders can be made anytime before 24 hours of when your next order is supposed to be processed.
Q: How do I sign up for Auto-Ship?
A: You can have any product auto-shipped by visiting the product’s page and selecting the “Auto-ship & Save” box below the product price. Once you’ve selected “Auto-ship & Save”, select your delivery frequency and then click “Add to Cart” as usual and check out as you normally would.
Q: What about shipping charges?
A: You’ll still be responsible for shipping cost, unless you’ve met our U.S. threshold for free shipping.
Q: When do items ship?
A: Your first order will ship within 2 business days. All future orders will be processed depending on the frequency you chose when placing your first order. For example, if you place your initial order on January 15th and choose a two month delivery frequency, the next order date will be March 15th and the order will ship within 2 business days. All auto-ship orders ship by standard shipping.
Q: When will I be charged for orders?
A: Orders will only be billed to the credit card used to create your auto-shipment on the anniversary date of when you chose to have your next shipment sent out. You can cancel any order up to 24 hours before the next order processing date.
Q: Is there a minimum purchase obligation?
A: No, there is no minimum purchase obligation, but if you choose to have a product auto-shipped, you must receive at three auto-shipments before you may cancel.
Q: Are there any recurring charges associated with Auto-Shipment?
A: The recurring charge is only the cost of the product(s) selected for auto-ship.
Q: How do I manage my product auto-shipments?
A: Login to your account and then click the “Manage Auto-Shipments” link on the right hand side of the screen.
Q: How do I skip a delivery?
A: If you need to skip a delivery, login to your account and then click the “Manage Auto-Shipments” link on the right hand side of the screen. Then click “Delivery Schedule” to see upcoming deliveries and click “Skip” for whichever deliveries you want skipped.
Q: How do I cancel all future orders?
A: If you’re out of the three order minimum period, login to your account and then click the “Manage Auto-Shipments” link on the right hand side of the screen. Then click “Cancel” next to each auto-shipment you want to cancel.
Q: How do I change my shipping address?
A: Login to your account and then click the “Manage Auto-Shipments” link on the right hand side of the screen. Then click “Edit” next to your auto-shipment and then “Edit” below your address.
Q: How do I change the credit card?
A: Login to your account and then click the “Manage Auto-Shipments” link on the right hand side of the screen. Then click “Billing Information”, and update your billing information.