BROWSE BY TOPIC:
- Orders $125+ CAD: FREE Standard Shipping
- Standard Shipping (4-5 business days): Rates vary based on shipping destination - see cart for specific shipping calculation.
*Orders placed on weekends or holidays will not ship until the following business day. Shipping durations are only estimates provided by carriers and may change due to circumstances beyond our control.
If a package is refused, the customer is responsible for all original shipping expenses incurred, plus any duties, customs fees, taxes, or other costs incurred in shipping.
Please note: International shipping costs are free or discounted for most international orders. If a refused international package is returned to our warehouse, the customer will be charged the full original shipping expense incurred, regardless of any discounts that had been applied.
DISCOUNT CODES / REWARDS CODES
Discount codes must be entered at checkout, unless otherwise specified. Only one discount code can be used per order.
Enter the discount code in the Discount code or gift card at checkout and click apply.
Rewards codes must be entered at checkout, unless otherwise specified. Rewards can be redeemed as a gift card and can be applied to orders along with discount codes.
To access your rewards, log into your account here.
From your account, select “Access Your Rewards” from the account menu, then scroll to the “Redeem Your Points” section.
Click “Get reward” and copy/paste the code that can be redeemed at checkout.
If you want to redeem more points, repeat as needed and add each gift card code at checkout in the discount/gift card code box.
Enter the rewards code in the Discount code or gift card at checkout and click apply.
Discount codes are subject to limitations and conditions. Please refer to the email in which you received the code or the “Details” link in the website top bar for limitations. Discount codes cannot be combined or used on auto-shipment items and some offers are only available for first-time customers.
Codes, promotions, and other offers cannot be stacked; only one discount code / promotion is allowed per order. This does not apply to gift cards; discount codes can be combined with a gift card on the same order.
PRODUCTS / INGREDIENTS
Yes. We combine organic, high quality natural ingredients with advanced science to formulate the best men's skin care and grooming products. In rare cases, we use small amounts of well-known, scientifically-proven safe preservatives to keep products stable under extreme heat.
You can find the full ingredients list on each individual product page and packaging.
ORDERS / PAYMENT
US orders are typically processed in 1-3 business days (excluding weekends/holidays). We’ll send you an email with a tracking number for easy reference. If we are not able to ship your order within 3 business days of being placed, you will be notified.
For further questions, contact us at firstname.lastname@example.org. You can also check your order status via the chat bubble at the bottom right of your screen.
There is a strict one per household limit for our sample kits. If you place an order for a duplicate sample kit, your order will be automatically cancelled and refunded. If you'd like to order a sample kit for someone other than yourself, please email us at email@example.com.
We reserve the right to discontinue business with any customers whom we believe abuse any of our sampling programs.
RETURNS / EXCHANGES
If you are not totally satisfied with our products within 30 days of the original purchase date, we want to make it right. Please reach out to our team at firstname.lastname@example.org with your order number and the products you’d like to return. You can also start a return via the chat bubble at the bottom right of your screen.
For our full return policy and additional information, please visit our Returns and Exchanges page.